10 Common IT Help Desk Problems and How to Solve them

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it helpdesk

Continued growth is a great thing for any business, but with growth it also presents challenges for your business. Same thing happens in the IT industry, when IT businesses grow new issues also grow for their in-house IT help desk. 

With the increase of revenue companies get a rise in the number of employees, offices and devices in the network (meaning a more stressed network) and with plenty of new issues. 

However for two, three or four IT technicians dealing with a large number of problems is hard. In this post we are going to discuss some common IT help desk problems and explain how to solve them:

Login Issues

 If you ever did work in a help desk support, you will know it is the most common issue users or employees face. They usually forget their password and get locked by multiple wrong password attempts. 

To solve this, firstly ask them to check their caps on and num lock buttons. If they forget their password, you can reset it. 

If they are still facing issues ask them to restart their computer because normally, switching off a machine and then turning it back on solves most of the issues. If nothing is working, you can transfer this issue to the System Administrator. 

Printing Problems

Another most common problem companies face is related to printers. Workers often don’t know how to add a printer to their computer. Technicians can help them to guide how to add a printer to a computer or do it by taking a remote of their machine. 

In other cases, their printing command gets stuck and they don’t get their print. Again restarting a printer can solve some common issues. 

Another issue for the IT help desk team is adding printers to the network and for this experts advise them to use scripts. With scripts the process becomes automatic. 

My Computer is running slowly

If any employee’s computer is running slow, the first thing you should check is whether he/she is putting too much pressure on it. Check if he/she is running too many programs at once and tell him/her to close some of them, will solve this issue. 

Additionally, it is also possible that some updates and scanning processes are running behind without your knowledge, which can slow the machine. Support team can set the timing after working hours for scans and updates and solve this issue. 

At last, a computer could be slow because of malware and viruses. If you are confirmed then you should remove the computer from the network and take necessary steps. 

Slow Internet Connection or No Connection

 Issues like slow internet connection and no connection are common for employees using WAN connection because of proper signal. Due to ethernet connection LAN users don’t have to face these kinds of issues.

For proper Internet Speed and connection employees working on WAN should work near the router, so they can get enough signal. 

However, opening too many windows can also slow down the internet speed, so employees should reduce unnecessary load by closing unnecessary windows. 

Additionally, users can pick malware while browsing, so IT technicians should educate them how to avoid these websites. 

Delete a File by mistake

When a user deletes an important file or folder by mistake, he/she could panic. So, in that case it’s your responsibility to help them in recovering that file.

Some people think that once files go to the recycle bin means they are deleted forever. So, checking the bin is the first step you can take.

To reduce these types of issues, organizations create a special drive for important files and tell all the employees to keep their important data in that drive. They regularly take backup of that drive, so that if someone deletes their file by mistake they can restore it from backup. 

Keyboard, Mouse or USB device not working 

Another common issue employees face is that their mouse or keyboard doesn’t work. Sometimes their machine doesn’t recognize the USB device. 

Most of the time, it happens due to the USB port. The first thing to try is use another port. Another step is to try different USB to know whether it is a problem with your USB device or PC ports. 

If nothing is working, then you should take further troubleshooting steps. 

Blue Screen

Most people assume that their computer is dead when they see a blue screen. They are not able to take time to understand what it says on the screen. Simply restarting the machine can fix this problem. 

It usually happens after you install a new software and updates to your computer. It is often related to hardware or driver that is not working properly. 

Unsaved Document

Some employees accidentally close their document without saving it. Which can make them panic. 

Check if their Auto-Recover option is enabled in Microsoft Office and you can recover their data by following some simple steps. 

You can also find a file by performing a search on their machine’s temporary files with a .tmp file extension. 

Automatically Shut Down

This could be related to  overheating. It happens when dust slows down the cooling fan. 

Most people aren’t aware that if the cooling fan is blocked, the PC can overheat. When the PC gets overheated, it shuts down. 

For this, you need to check the machine physically. If everything is ok, then it may be a virus problem. If that is the case, disconnect the PC from the network and start scanning the machine. 

Wifi keeps Disconnecting

This could happen due to an overloaded router. It needs to kick out some users from it. Also you need to ensure that the router is well connected. If everything looks fine then it might be an issue with the router. The last thing is to call ISP and explain the problem. 

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